Hi All – this is Natasha from the Burn Notice forum. I don't know if anyone here is having problems still logging in since the upgrade on USA forum last week, and I didn't see a thread on it - but if you are having problems still - here are some tips. If not, carry on.
I did just finally managed to log back in as my old original NatashaFatale profile, after trying all weekend, and then buckling down these last 5 hours straight using sheer determination and trying everything under the sun and I’m not happy about it. Not to mention, I’m still not exactly 100% sure what it was that finally made it happen and I’m afraid to ever log out again.
The thing that really cheeses me off is that these exact same forum “upgrades” happened previously on other NBC/Uni forums (NBC.com, SciFi, etc) with the exact same problems for members logging in.
In fact, the SciFi forum was given the exact same notice/instructions that we were:
http://www.scifi.com/members/migration/
And with the exact same results: at least 233 members (at least on the BattlestarGalactica forum or more) effected. They jokingly called it their Feb.11th purge. Their laments (same as ours ) are here:
http://forums.scifi.com/index.php?showtopi...t=0&start=0
At least they were able to put together one thread to list everyone who was effected, to help their admin better solve their problems:
http://forums.scifi.com/index.php?showtopic=2300976
Sadly, it started back in Feb. and of the 233 names listed, only 3 or 4 have been fixed to date. All the rest had to re-register as newbies or they just left, as far as I can tell. Sounds like the NBC.com board went through it too, and it’s happened in the past, and will likely happen again.
Which makes me think, sadly, that we can pretty much expect the same. It’s been 6 months for them and they didn’t get theirs all fixed. I’d love for admin to please please correct me if I’m wrong, but I don’t see much hope for an “overall” fix happening.
There may be, if admin is up for it, a chance they they can help those with problems if they can get to each one individually? Would it help, admin, if we created a list of all those having problems in one thread (list only, not a complaint thread) like the SciFi one? Perhaps Admin (or Bubba?) could start a thread someone where everyone can find it in a general area (the Character Lounge?) to list their profile name & problem summarized?
UPDATE: USA Forum list created: please post here if you are having problems:
http://forums.usanetwork.com/index.php?showtopic=403234
I noticed on the SciFi forum that although their admin “didn’t have the ability to change your account name but they can merge the old account into the account you have that is active.” Could ours do that?
If not, then admin can find all the threads already here on the USA Forums regarding these login problems here:
BN http://forums.usanetwork.com/index.php?sho...402960&st=0
CI: http://forums.usanetwork.com/index.php?showtopic=403061
Monk: http://forums.usanetwork.com/index.php?sho...403049&st=0
NashvilleStar: http://forums.usanetwork.com/index.php?sho...403022&st=0
http://forums.usanetwork.com/index.php?sho...&hl=logging
and probably more.
I know admin is probably dealing with a mass of issues right now, so I’ll try to be sympathetic if it’s out of their hands, but if they can’t let us know anything, can they let us know through another member?
It’s just that all this info would have been so much more helpful BEFORE the purge. Alas, here we are now, and for those of you just discovering your login problems now, here’s the basics of what I could piece together culled from all the USA forums & the SciFi forums (apologizes to those who I’m quoting – I just mashed all I could find together):
What we know
1. Seems like it is randomly effecting random email hosts: yahoo, hotmail, bellsouth – so it doesn’t seem like just one email host is the problem.
2. The Sci Fi Forums & The NBC board (and now USA) had the same upgrades/migrations happen & the same problems. All are under NBC Universal. (Is there an IT department at NBC-U who handles all forums?)
3. PM’s to USAAdmin, admin1, admin2 and WKC_Admin and get a message saying their inbox is full. Emails to admin/webmaster haven’t gotten replies yet.
Things to Try:
Here’s my best recollection of what people have tried – I can’t say that any one thing will do it – just try them all I guess.
1. Don’t Log Out.
Don’t ever log out ever again even if your life depended on it.
2. Cookies are important.
From SciFi Forum: Do not log out. Hold on to your cookie. Because to log back in, you must supply the email address you originally registered with. Even if that email account is long gone it does not matter, you need to remember what it was. If your current email address in your profile is different, was changed at anytime after registration, it's not going to work as the log in. (aka: For those of you trapped 'tween dimensions, make sure you allow all cookies from scifi and then alternately log in and swear until it finally works.)
3. Get a new password sent.
If you can’t login, pretend you forgot your password and click the “forgot password” to get a new numerical password sent to you – then you can log into your account and change it to the password you want.
4. New password not working? Keep requesting more.
For ex. Got USA to email a new password but then that password didn’t work after trying many times, try closing out everthing & then come back in again and see if it works….had to wade through a list of new passwords but when one finally got in …just keep trying. For ex. the relogin went okay despite initial messages of 'that name & email are already in use' when trying to login with my correct email address and password.
5. Try a different web browser
Try a different browser: Internet Explorer, Mozilla, Safari, etc.
6. Pure Luck
It kept saying that the email was incorrect but I knew for sure that was the one I registered with. I lost count of how many times I tried and how many times I applied for a new password. Then all of a sudden it worked.
7. Login with any past NBC-related login.
If you’re registered (currently or ever in the past) on another NBC site (NBC.com, Scifi etc.) try using that login. You may end up with that NBC.om identity/username here on the USA forum.
For ex. My email was attached to an NBC user name that I had eons ago and they wanted that password.
For Ex. Went to reregister and see what happens. Well it worked...it had my email listed as also being registered on MyNBC and just changed my password to the NBC's password.
Once logged into NBC.com, etc., you may have to request a new password from NBC.com be sent to you, if that works, login into NBC.com and change your password, and try to change your username if wanted (on your NBC.com login you have one chance to change your username, after that you can’t change it) and then try logging on back here at usa.
8. Register with original email instead of logging in
This has seemed to work for more than a few people.
A. For ex. I was having the same problem most of you are having with the login. I clicked register and typed in my email address again and it told me I was already registered with that email address. Then I was asked if I wanted to continue registering and I clicked yes and it asked me for the password I used when I first registered so I did that and my account came back.
B. For ex. Try going to login screen, then click "register." Type your email address you registered with in the space and let it first tell you if it remembers it from there. It didn't remember my email from the login screen or the "forgot password" screen but it did remember it from this other screen. If it says something like yes, this email may have been registered, then type in your old password on the next screen. It worked for me and didn't make me change my password. It can't hurt to try it. I hope you can get back into your old account.
C. Note: Some have tried this, but it wouldn't take their password.
D. For ex. Thanks for your post about trying to register instead of login with your email. It took forever but I finally got in. And yes, it picked up my identity from when I was on NBC. Kept throwing me into My NBC. But I'm here.
E. When you register & type in your orig email address, you’ll get this message:
1. You may already be registered with myNBC!
You appear to have already registered an account with this email address. If you'd like to continue, we will merge your existing information with this new registration. If not, you will have to use a new email address.
2. Choose Yes, continue registering this account. I agree to the Terms of Use and Privacy Policy.
3. Message: This email address is already registered. If this is your email address please provide the correct password associated with this account. (If you forgot your password click here.)
4. Enter your orig password
you’ll either get:
a. bad message: The following error has occurred: Your Email/Password combination was incorrect. Please try again.
(this worked for me after logging in at mynbc.com & using Safari, not Mozilla)
b. good message: You’re almost done!
Please click "Save" in order to complete your registration on the USA Network Forums
Enter email (but I got no spot to enter it)
Display name (but I got no spot to enter it)
Save button
c. another bad message: The following error has occurred:
There was a communications error that has been logged. Please try again
(Frustrated, I then went back to main usa page, then back to forum & I was logged in already without having done anything, as my old profile – crazy!!!!)
9. Check all spellings/caps
Per SciFi forum: from admin to a member:
The email associated with that account is Xyz@XXXXXXX.XXX
Please try it with the case as shown and see if it works. I don't have the ability to change your account name but I can merge the old account into the account you have that is active. That way you'll have your correct post count and PMs.
Regards,
scifiadmin1
10. Re-Register as a newbie
If you’ve tried it all and still no luck or you get: “Your email address was not found”, there doesn’t seem to be a solution yet. A lot of people are getting this message.
Likely you’ll have to register again.
If probs registering: If you are trying to register anew and it won’t send you an email registration, try using a different email account and different email server.
When you re-register, You may be able to get your old user/screenname/handler/handle name back but will possibly lose all history. Or not. For Ex. FINALLY got back on after a week of trying. Re-registered with a slight name change, yet my info is intact, including my saved PM's. Weird.
Sadly, with some new accounts you may have: no post history, no PM's, can't edit previous posts, and a test showed that inbound PM's are probably going to the original account (I tested this before I got my orig profile back, and yes, a pm to my old profile did send an email notification to my original email account, but following the link from there back to USA said : message does not exist).
That’s all I got. I managed to get my orig profile back with a combo of #3,4,5,6,7, & 8 above, and apparently I can only logon using Safari now (I’m on a mac). I couldn’t tell you which exactly did it. I hope it stays.
I’m going to try & post this in all the USA threads.
Good luck to you all!
UPDATE: USA Forum list created: please post here if you are having problems:
http://forums.usanetwork.com/index.php?showtopic=403234